The Patient Access Associate 1 is responsible for financial counseling and insurance verification, and notification to patients and/or guardians of financial responsibility. Identifies and communicates payer authorizations and referral requirements as required.
Job Responsibilities
- Works independently to complete assignments without close supervision; Improves inefficiencies and minimizes repetitive errors by changing/improving workflow processes; Uses a logical process to identify the cause of problems and develop appropriate solutions.
- Selects an appropriate method of communication for audiences and adjusts communication style when needed.
- Explains insurance benefits and patient liability by using appropriate communication methods/styles.
- Applies knowledge of online payer verification systems to obtain and validate insurance information on a timely and accurate basis.
- Coordinates with other departments to assist or transport patients/visitors requiring special attention/support; Interviews patients to secure and document required medical, financial, demographic and insurance information.
- Educates and assists patients with the completion/submission of applications for alternative sources of payment for healthcare services including medical assistance programs, loans and grants.
- Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives – if necessary.
- Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.
- May perform additional duties as required.
Additional Requirements
Experience - 1 year of customer service or 1 year of experience in a medical setting. Or Associates degree in lieu of experience.
Education - High School diploma or equivalent.