Lead Retail Operations Associate

Position Objective: Supports the Museum’s mission by providing excellent customer service to enhance the customers’ retail experience and maintaining strong operational protocol to protect the Museum’s assets.

Responsibilities:

• Opens and closes the Museum stores in accordance with department standards
• Serves as floor supervisor on a rotating basis
• Motivates team through positive reinforcement of service standards.
• Monitors traffic flow and adjusts staffing to maintain appropriate levels during peak periods.
• Maintains visual merchandising standards with great attention to detail.
• Monitors inventory levels on both the sales floor and in inventory storage.
• Supports online store sales by carefully packaging and shipping orders.
• Effectively communicates operational successes, opportunities, and concerns to the Retail Operations Manager
• Knows and ensures that Museum policies and procedures are always followed.
• Model responsible behaviors to team.
• Using the Museum’s values as a guide, foster positive culture on the team, motivating through positive reinforcement.
• Prioritize and handle multiple tasks, delegating when appropriate.
• Develop and train others.
• Work independently with limited coaching and oversight.
• Always demonstrate adherence to Museum safety procedures.
• Engage with Museum visitors in a positive and helpful way to support an enjoyable and safe guest experience.
• Prioritize the Museum’s values of inclusion and kindness in all interactions with staff, volunteers, and guests.
• Additional duties as assigned

Actual Pay Rate: $17.50/hour