Star Aviation is Australia's most dedicated ground handling service provider, partnering with 19 airlines across 9 airports Australia-wide. We pride ourselves on being big enough to manage, yet small enough to care!
As the ‘face of the company’ to clients and passengers, you will provide excellent customer service and assist passengers checking in in a seamless manner. Being the ‘face of the company’ to clients and passengers, you will put the customers’ needs at the heart of all required tasks.
Key Responsibilities:
- Customer Service Officer Duties:
- Deliver check in services on behalf of Star Aviation and its Airline customers
- Ensure you operate in a safe environment and demonstrate a clear understanding of the Health and Safety policies and procedures
- Politely welcome passengers as they arrive at the terminal counter
- Compare information on tickets with passenger data to ensure it all matches and is correct (including any visa documentation that may be required)
- Educate passengers about airport security protocols and luggage allowances
- Safely direct passengers to the correct gate for their flight
- Represent both the Airline and Star to the highest-level ensuring customer satisfaction
- Perform boarding gate duties including public announcements as per our client’s requirements
- Complete passenger marshalling duties maintaining a safe and secure environment as per our client’s requirements
- Provide baggage handling services
- Liaise with passengers regarding missing baggage
- Action basic administration duties