Call Centre Executive

• Answer incoming calls and respond to patient queries related to eye health services, appointments, and procedures
  
• Schedule appointments for patients and provide them with necessary instructions and information
  
• Answer incoming calls and respond to patient queries related to eye health services, appointments, and procedures
  
• Update weekly doctor’s schedule in the system
  
• Coordinate with other hospital departments to meet patient needs.
  
•  Make outgoing calls to patients for appointment reminders.
  
• Maintain accurate records of interactions with patients in the software
  
• Assist patients with basic information about their medical conditions and provide accurate information about procedures and treatments.
  
• Resolve patient complaints and escalate complex issues to the supervisor.
  
• Provide excellent customer service and promote patient satisfaction.
  
• Ensure compliance with hospital policies and procedures.
  
• Participate in training and coaching sessions to improve performance.
  
• Maintain confidentiality of patient information.
  
• Clear the missed calls and update in software
  
• Perform other duties as assigned by the supervisor/ Managers
  

Requirements

• Minimum 1 year of experience in the relevant field
  
• Any degree in a related field
  
• Excellent communication skills, both verbal and written
  
• Strong problem-solving skills and attention to detail
  
• Ability to multi-task and manage time effectively
  
• Proficient in relevant software and tools