Lift Operations Team Leader

Create Your Experience of a Lifetime!

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan 
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Job Summary: 

Service is the foundation of everything we stand for at Vail Resorts and our Lift Operations team is no exception to this experience of a lifetime. Responsible for the safe operation of resort lifts, Lift Operations Team Leaders are courteous and efficient guest service champions with a proven ability to lead.  

Job Specifications: 

• Expected Pay Range: $21.00 - $22.54 / hour
• Shift & Schedule Availability: Full Time Available 
• Skill Level: Lead & Team Leader

Job Responsibilities:

• Lead daily operations of resort lifts such as scheduling staff and procedures for opening and closing lifts  

• Assist with hiring, support, and training of operators in daily operations and safety 

• Monitor and document lift operator performance and behavior to provide meaningful feedback and direction, providing recognition or correction action if necessary 

• Maintain up to date knowledge of and enforce all applicable laws, policies, and procedures to ensure the safety of all guests 

• Works closely with ski patrol, mountain safety, lift maintenance, and lift electric to assist and resolve any problems that may arise on the mountain. 

• Promote clean and organized workstations.   

• Receive and assess guest questions, comments and complaints providing timely resolutions 

• Other duties as assigned  

• Be an ambassador for My Epic; provide insightful advice and friendly My Epic support to guests in need, and be knowledgeable of where guests can go for additional support.

Job Requirements:

• Must be physically capable of assisting guests while loading lifts; may lift up to 40 lbs 

• Must be able to communicate fluently in English  

• Must be able stand outside in a mountain environment for long periods of time 

• Ability to work a flexible schedule including nights, holidays, and weekends  

The expected pay range is $21.00 - $22.54. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID  497516
Reference Date: 08/29/2023 
Job Code Function: Lift Operations