Posting Date

03/06/23

Application Deadline

03/09/23

Pay Range

$20.50 - $30.50 per hour

The pay range listed above reflects the FULL pay range for this position. The expected ENTRY pay range is $20.50 to $25.50 per hour, based on the candidate's equivalent experience and internal equity with other employees within the same job classification. The position is eligible for overtime compensation for all hours worked over 40 in the designated workweek.

Job Type

Unclassified

Department

Public Health

About The Position

Are you driven to be the guiding light of a team whose goal is to deliver first-class customer service with a smile? If so, an opportunity is knocking! This position requires someone who is customer satisfaction driven, organized, and has strong leadership qualities.

The Medical Records Supervisor oversees all aspects of the patient registration process for individuals seeking services at the Public Health Clinic. With a staff of six, the Medical Records Supervisor will set priorities, develop procedures, and implement creative and innovative ways to enhance patient services.

About Us

Come work for Maricopa County Department of Public Health, the 3rd largest health jurisdiction in the U.S.! MCDPH's mission is to increase the quality of life for our residents by collaborating with the community to develop and implement strategies, programs, and services addressing the emerging and changing needs of public health. We aim to serve Maricopa County residents with a focus on health equity and a data-driven approach to our work. We value our staff's unique skills and differences, as well as the varied experiences and disciplines we represent. Together, we are working towards our vision of creating a healthy, thriving Maricopa County for all.

Proud to Offer

A position where you can apply your experience with medical records management
Grow as a supervisor
Opportunities for growth and development within Maricopa County
Exceptional work-life balance and alternative work schedule options
Low-cost, high-value healthcare for you and your qualifying dependents
Tuition reimbursement
Enrollment in Arizona State Retirement System
Paid vacation, sick, and parental (birth/adoption) leaves
Extensive wellness program, including healthcare premium discounts
Learn more at maricopa.gov/5284/Why-Work-Here

We Require

High school diploma or GED
3 years of administrative experience in a healthcare setting
Supervisory experience
Post-secondary education may substitute for the experience requirement on a year-for-year basis
Within one month of hire, all employees are required to provide evidence of immunity or receive immunizations for vaccine-preventable illnesses for any position within the Maricopa County Department of Public Health; required immunizations include MMR (measles, mumps, rubella), Tdap (whooping cough and diphtheria), Varicella (chickenpox), and annual Influenza; some positions require a Hepatitis B vaccine and/or a Tuberculosis test

Job Contributions

Ensure that processes are communicated and implemented related to efficient, accurate, and timely patient registration
Train staff to follow HIPAA (Health Insurance Portability and Accountability Act) for patient registration, the release of records, and the scanning of medical record documentation
Partner with other Division programs to ensure that medical records processes meet the needs of patients and other programs
Perform quality assurance audits on data entry, records release requests, patient wait times, payment collections, and money deposits
Troubleshoot and correct problems and conflicts with patient names, duplicate charts, patient records, and patient payments
Handle and resolve patient complaints involving the registration process or registration staff and provide a satisfactory resolution
Supervise personnel by hiring, training, setting goals and performance measures, evaluating, disciplining, and coaching staff to achieve optimum efficiency

Working Conditions

Work takes place in a high-volume, typical office clinical setting
Ability to participate in emergency response training as scheduled and be available to respond as directed in the event of a public health emergency

Selection Procedure

Only the most qualified candidates will be considered
Consideration will only be given to candidates who submit online applications
Candidates will be contacted primarily through email and their Workday online application profile
Must pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive

Maricopa County is an equal opportunity employer.

Apply Now!

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Medical Records Supervisor