About Imagine Pediatrics:

We are Imagine Pediatrics, a devoted and compassionate pediatrician-led medical group that is creating the world our sickest children deserve. Founded on the belief that medically complex children deserve better care than the current system allows for, we deliver personalized and comprehensive care by partnering with families to provide unparalleled support, virtually and in-home, ensuring they spend more time in their homes and less in the hospital.

We’re guided by five core values:

Children first. We put the best interests of children above all. We are uncompromising in our commitment to improving the lives of children and families by bringing the best care to them.
Earn trust. We cherish the trusting relationships we build with the children and families we serve, our partners, and each other. We seek first to understand and speak honestly.
Innovate today. We refuse to accept the way things have always been done. Children and families are waiting for our help and their bravery demands that we relentlessly challenge assumptions to develop new approaches.
Embrace humanity. We lead with empathy and authenticity, presuming competence and good intentions. When we stumble, we use the opportunity to learn and grow stronger.
One team, diverse perspectives. We work alongside families as one team towards a shared purpose. We champion diversity and acknowledge the contributions of others.

Overview

The Quality and Safety Specialist is responsible for market level support for initiatives, programs and process improvement activities related to clinical quality, patient safety, performance measures, patient satisfaction, regulatory requirements, and associated education.

Roles And Responsibilities

Champion, develop and support quality initiatives, performance metrics and clinical workflows that promote safe, effective clinical care, cultivate a culture of continuous improvement, and support organizational Quality and Safety goals.
Collaborates with organizational leadership and safety partners to assess and improve systems of care delivery, identify Safety Events utilizing a standardized classification system and facilitate investigation and action plan development in response to Safety Events.
Facilitate Root Cause Analysis (RCA), clinical case reviews, Plan/Do/Study/Act (PDSA) cycles, Performance Improvement Projects (PIPs) and other improvement methodologies to optimize quality of care, clinical outcomes, workflow, use of resources and patient experience.
Partner with market clinical team members (providers, APPs, RNs, SW, care team assistants, etc) and operational partners to identify areas for targeted improvement.
Utilize data measurement, analysis and reporting to identify and support improvement initiatives.
Implement applicable quality assurance and/or regulatory standards including NCQA and other relevant professional entities as applicable.
Work collaboratively with internal and external stakeholders to accomplish goals.
Communicates effectively using verbal, written and interpersonal methods regarding program outcomes and patient stories.
Provide training to clinic and non-clinical teams in Quality and Safety topics in formal and in-formal settings.

Required Qualifications

Bachelor’s degree in clinical or health sciences related field (including but not limited to nursing, pharmacy, etc).
3+ years of clinical healthcare experience
1+ year experience in healthcare quality, patient safety and/or performance improvement
Experience in data use, analysis, and reporting
Experience leading change
Project management experience

Preferred Qualifications

Master’s degree in clinical or health sciences related field (including but not limited to nursing, pharmacy, social work, etc).
Clinical experience in pediatrics
CPHQ Certification (Certified Professional in Healthcare Quality, or/and CSP Certification (Certified Safety Professional)
Experience in HEDIS, NCQA, CAHPS, CMS, and state & federal regulatory and accreditation requirements
Experience in population health tools/data management systems

We Value Diversity, Equity, Inclusion and Belonging

We believe that creating the world our sickest children deserve requires a diverse team with diverse perspectives. We're proud to be an equal opportunity employer. People seeking employment at Imagine Pediatrics are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), pregnancy or other status protected by applicable law.

Imagine Pediatrics

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Clinical Quality & Safety Specialist