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The Sr. Director will also work collaboratively with the Pharmacist in Charge and the Pharmacy team to manage the day-to-day production activities at the Phoenix facilities. The Director will be responsible for general plant operations, including driving strategic innovation initiatives in workflow automation, quality control, and cost efficiency. It is expected that Phoenix will be the blueprint of processes and workflows that will be replicated at our other pharmacies in Maine and Texas.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Responsible for leading and driving continuous improvement, lean operations, quality improvement, and capacity expansion in the Phoenix operations to meet and exceed targets for the cost of goods, service levels, and quality targets.
Develop short-term plans and long-term strategies to manage, measure, and improve operational effectiveness and profitability. This includes planning, directing, and monitoring all financial, operational, professional, and pharmacy operations across multiple departments.
Work with cross-functional leadership team to ensure that all pharmacy staff are currently licensed, certified, and/or registered and comply with all applicable regulations, policies, and standards of the state of Arizona guidelines.
Ensure products are manufactured in a safe environment for our employees.
Develop and enforce proper product and work-in-process tracking, movement, and product security in compliance with applicable regulations and laboratory procedures. This may include review and input on all pharmacy department policies and standard operating procedures (including review of all policies, procedures, and protocols so that they are up to date with industry and regulatory standards).
Partner with the sales team to forecast production needs and manage our supply chain to ensure the timely delivery of our products. This includes responsibility for overall pharmacy execution to deliverables from inventory/management through the final process of packing and shipping all medications.
Responsible for the sponsorship of committees such as social/cultural, safety, and continuous improvement, as well as partnering with corporate teams on system-wide initiatives.
Coach and develop talent with the intent to maximize individual and team effectiveness to meet/exceed company goals.
Direct and manage various initiatives across to support the company’s vision and goals.
This leader will be responsible for the operation and compliance of the 503A compounding pharmacy, the 503A commercial pharmacy, and the 503B outsourcing pharmacy. Since a 503A pharmacies are held to USP standards and the 503B pharmacy is held to FDA standards, the ability to manage through extreme complexity to different standards is critical for the success of this role.
Responsible for oversight of the Phoenix call center.
There is an analytical lab on-site and while the lab does not report to this role, this position will work in collaboration with the laboratory direction to assure products meet specifications and the lab can perform its duties expeditiously is important to service SLAs being met.
Sr. Director will collaborate with senior leadership to develop strategic goals and provide expertise and guidance on operations projects and systems

SUPERVISORY RESPONSIBILITIES

The following roles report to the Operations leader:

Non-Sterile Compounding Manager
Sterile Pharmacy Supervisor
Customer Service Manager
Receiving Supervisor
Shipping, Receiving & Logistics Supervisor
Carefree Office Manager
Office Manager
PV Supervisor
Sr. Operations Manager

QUALIFICATIONS:

EDUCATION AND/OR EXPERIENCE

Bachelor’s Degree in a related manufacturing related discipline (Pharmacy, Engineering, Food Sciences, or Operations) required. Degrees in other disciplines in conjunction with suitable experience and accomplishment will be considered.
10+ years of proven operations management and leadership experience, preferably within the pharmaceutical, food, or beverage industries, is required.
Pharmaceutical experience is a plus but not required.
Compounding experience with sterile and/or non-sterile is preferred.

CERTIFICATES, LICENSES, REGISTRATIONS

None required. Six Sigma or Lean Manufacturing certification preferred.

Covetrus

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Senior Director - Pharmacy Operations (Sterile, Non-Sterile)