Company Description

Brookdale welcomes all applicants interested in working together with our compassionate team of experienced professionals to provide the highest quality of care to every one of our patients. Here at Brookdale, we believe in supporting our valued team members. This philosophy extends beyond our beautiful campus to include an extensive benefits package.

Our Offer to You!

We are dedicated to empowering our teammates with their professional and personal development by providing:

401(k) with company match
Healthcare benefits
Vacation and sick days
Employee referral program
Employee discounts to various stores, amusement parks, events, etc.
Continuing education (CE) programs and training
Weekly training opportunities
Advancement opportunities within the organization

Compensation Range: $18-29/hourly

Compensation will be dependent upon geographic region, education, and experience

Job Description

Looking for a career with a purpose? We are actively searching for an Admissions Coordinator.

The Admissions Coordinator works directly with the supervisor of Admissions and all departments within Brookdale to assure that appropriate clients are admitted efficiently, and that ALL prospective clients who are not appropriate for our levels of care, are directly referred to an appropriate facility. The Admissions Coordinator is involved in communicating and guiding potential patients and families through all phases of the Admissions process including, but not limited to, answering inbound calls as well as making outbound calls to prospective clients, their families and referral sources. To deliver program information, collect/document necessary information from the prospect in order to appropriately place the patient in the right program.

The Admissions Coordinator exercises compassion, empathy, passion and care in every interaction (calls, emails, texts, chats, etc.) with potential patients, while coordinating their admission to our facility.

The Admissions Coordinator works in conjunction with the other admissions coordinators, managers, the Business Development team, and all other necessary departments to facilitate seamless and timely admission to Brookdale.

Initiate contact to gather required clinical and demographic data from patient and other sources.
Respond promptly to inquiry calls.
Schedule assessments.
Conduct pre-admission assessments.
Assist prospective patients and their loved ones in seeking treatment.
Refer inquiries to other agencies and community resources when not appropriate for facility assistance or admission.
Coordinate with referral sources.
Communicate all necessary information to appropriate internal staff during the pre-admission process.
Coordinate transportation arrangements for patients.
Responsible for maintaining all the documentation involved with the admissions process.
Preparing the client and/ or family for admission and the recovery process.
Respond to inquiries from individuals, families and referring providers in a timely and professional manner and brief appropriate Administrative, Clinical and/ or Medical staff on these matters.
Drive operational excellence, call quality, and client satisfaction.
Maintain consistent and accurate records through Salesforce and other internal systems.
Positively promotes Brookdale to prospective clients, families and employees.
Regular and predictable attendance is an essential function of the job.
Attends both quarterly and annual performance reviews with all department staff and/or direct supervisor.

The above statements reflect the general details considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description of all work requirements that may be inherent in the position.

Qualifications

High school diploma or equivalent required.
2-3 years’ experience working in a fast paced psychiatric or drug and alcohol admissions department preferred.
Must have analytical and superior problem-solving skills.
Demonstrates computer proficiency. Experience with Office 365 products, EMR/ CRM databases, Salesforce or similar software.

Additional Information

We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, or national origin.

For more information about our company benefits, please visit us at discoverybehavioralhealth.com/careers/

Discovery Behavioral Health seeks to build a diverse staff that is reflective of the patients we serve and the communities where we work. DBH encourages multiple perspectives, experiences, and strives to hire and retain a diverse workforce.

Brookdale Premier Addiction Recovery

New Jobs

Admissions Coordinator